Your privacy is not merely a legal obligation for us – it is a responsibility we take seriously every day. Find out exactly how jili games collects, uses, and protects your personal information as a player on our platform.
Our privacy policy is built on a genuine commitment to security and the rights of Malaysian players.
Platform Jili Games operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of how we collect, store, and use players' personal data is carried out in accordance with Malaysia's strict legal standards. This is not merely a matter of ticking boxes — it is how we conduct our business every single day.
All data transmitted between your device and our servers Jili Games encrypted using 256-bit SSL technology — the same security standard used by Malaysia's leading banking institutions. This means your personal information, account details, and transaction data cannot be read or intercepted by any third party during transmission.
This is a commitment we have never broken since Jili Games began operations in 2020: we have never sold, rented, or traded players' personal data to any third party for any commercial purpose. Your data belongs to you — it is not a business asset for us to sell to advertisers or data brokers.
As a player Jili Games, you have the full right to access, update, correct, or request the deletion of your personal data at any time. You may also easily opt out of marketing communications through your account settings. These rights can be exercised without any penalty or complicated procedures.
All financial transactions — whether deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or other methods — are processed through a secure payment gateway with end-to-end encryption. Jili Games does not store your credit card numbers, online banking passwords, or financial account PINs in our systems.
Data security infrastructure Jili Games undergoes regular security audits and penetration testing by independent cybersecurity firms. This ensures our data protection systems remain up to date against the latest cyber threats and continue to meet international industry standards.
This Privacy Policy explains clearly and transparently how Jili Games ("we", "platform", or "jili games") collects, processes, stores, and protects your personal data when you use our online casino platform, accessible at jiligames-app.com. We encourage you to read this document carefully so you understand your privacy rights and how we manage the information you entrust to us.
This Privacy Policy applies to all individuals who use the Jili Games in any capacity — whether as a registered player, website visitor, or any party who interacts with our platform through any official communication channel, including our website, email, or customer support live chat.
As a platform operating in Malaysia and serving Malaysian players, Jili Games fully bound by the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). Our compliance with the PDPA is not merely a legal obligation — it reflects our core values of placing players' interests and rights above all else.
This Privacy Policy should be read together with Terms & Conditions Jili Games which together form the entire agreement between you and our platform. In the event of any conflict between these documents, this Privacy Policy shall take precedence on matters relating to personal data.
Jili Games only collects the personal data necessary to provide you with a safe, fair, and high-quality online casino platform service. We do not collect excessive or irrelevant data.
In certain circumstances, Jili Games may receive data from legitimate third-party sources such as identity verification service providers or fraud prevention agencies to safeguard the integrity of our platform. All data from third-party sources is handled to the same protection standards as data you provide directly.
| Data Category | Example | Mandatory / Optional |
|---|---|---|
| Registration Information | Name, phone number, date of birth | Mandatory |
| Identity Verification | MyKad, supporting documents | Mandatory (large withdrawals) |
| Payment Information | TnG, DuitNow, FPX accounts | Mandatory (transaction) |
| Technical Data | IP address, device type | Automatic |
| Usage Data | Games played, betting history | Automatic |
| Communications | Live chat records, emails | Where relevant |
Jili Games uses collected personal data solely for lawful purposes directly relevant to providing our online casino platform services. The primary purposes for data use are as follows:
Your data is used to create and manage your account Jili Games your account, process your registration, verify your identity, enable secure login, and ensure you have full access to all platform features you are entitled to based on your VIP tier.
Payment data and account information are used to securely process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and to ensure your winnings are sent to the correct account within the stipulated timeframe.
Jili Games uses technical and usage data to detect suspicious activity, prevent unauthorised access, identify fraud attempts, and protect the integrity of all player accounts on our platform. This is a fundamental safeguard for you and all other players.
Communication records, account history, and transaction data are used by the customer support team Jili Games to resolve enquiries, process complaints, and provide you with accurate and effective assistance.
Certain data may need to be processed to meet Malaysia's legal compliance requirements, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and any reporting obligations mandated by the relevant authorities.
Anonymised usage data is used to analyse platform usage patterns, identify areas for improvement, and develop new features that better meet players' needs. Jili Games Malaysia.
If you have given your consent, we may use your email address or phone number to send you information about promotions, new bonuses, and platform updates Jili Games. You may withdraw this consent at any time through your account settings or by contacting our support team.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), Jili Games only processes your personal data on valid legal grounds. The primary bases we rely on are:
Jili Games does not sell or trade your personal data. However, there are a limited number of situations in which we may share data with carefully selected third parties:
We work with third-party service providers who support our platform's day-to-day operations — including payment gateway providers (Touch 'n Go, GrabPay, DuitNow, FPX), server hosting providers, and identity verification service providers. All such providers are bound by strict data protection agreements and are only permitted to use your data for the specific service purposes defined.
Technically required game data may be shared with game providers that supply games on the platform Jili Games to ensure proper game functionality, dispute resolution, and RNG auditing. These providers do not receive your full identifying information.
Jili Games may disclose personal data to Malaysian government authorities or law enforcement bodies when required by law, court order, or in legitimate cooperation with official investigations. We will notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, or transfer of business assets, player data may be transferred to the successor entity. Should this occur, you will be notified in advance, and the successor entity will be bound by this Privacy Policy or one that provides equivalent or greater protection.
Jili Games implementing comprehensive technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable steps to protect your data, no security system can guarantee absolute 100% protection. We encourage you to play your part in keeping your account secure by using a strong password and never sharing your login credentials with anyone.
Jili Games only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law, whichever is longer.
Once the applicable retention period expires, your data will be securely deleted or fully anonymised so it can no longer be linked to any individual. You may request early deletion in accordance with the procedure outlined in Section 9.
Platform Jili Games using cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse platform usage. Below are the types of cookies we use:
These cookies are essential for the platform's core functionality and cannot be disabled. They include login session cookies, security tokens, and cookies that remember your basic preferences. Without them, the platform will not function properly.
These cookies help us understand how players use the platform Jili Games — which pages are visited most frequently, how long players spend in each section, and where they may encounter technical issues. All data is collected in aggregate form and cannot be attributed to any individual.
These cookies allow the platform to remember your preferences — such as your preferred language, display settings, and favourite games — to deliver a more personalised experience.
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the platform Jili Games you. For information on how to manage cookies in your browser, please refer to your browser's help documentation.
As a player Jili Games and as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data:
You have the right to request a copy of the personal data we hold about you, including account information, transaction history, and communication records.
If the personal data we hold about you is inaccurate or out of date, you have the right to request an immediate correction at no charge.
You may request the deletion of your personal data in certain circumstances — such as when the data is no longer needed for its original purpose or you have withdrawn your consent.
You have the right to object to the processing of your personal data for specific purposes such as direct marketing. Once an objection is received, we will cease processing your data for that purpose.
Where data processing is based on your consent, you may withdraw that consent at any time through your account settings or by contacting us.
If you are not satisfied with the way Jili Games handles your personal data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the above rights, please contact our Data Protection Officer Jili Games via email at support@jiligames-app.com or through our 24/7 live chat. We will respond to your request within 14 working days. In complex cases, this period may be extended to 30 days, with notice provided to you.
Platform Jili Games is intended exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data of individuals under the age of 18.
We apply technical and procedural safeguards to prevent registration by underage individuals, including date-of-birth verification during sign-up and identity verification for withdrawals. Should we discover that we have inadvertently collected personal data of anyone under the age of 18, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian who believes that your child under the age of 18 has registered an account on this platform Jili Games, please contact us immediately at support@jiligames-app.com so that we can take the necessary action.
In the course of operating an online casino platform Jili Games, there is a possibility that your personal data may be transferred to or processed in countries outside Malaysia – for example, for the purpose of server hosting services or game provision by international developers.
In all such cases, Jili Games ensures that:
Jili Games reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the platform services we offer.
When we make significant changes to this Privacy Policy, we will:
Continued use of the platform Jili Games after any amendments take effect will be deemed acceptance of the updated Privacy Policy. If you do not agree with any amendment, you have the right to close your account and request deletion of your data before the amendment comes into force.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Jili Games handling your personal data, please contact our Data Protection Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 72 hours for straightforward cases, and within 14 working days for more complex cases that require internal investigation.
In short: Jili Games collect only the data that is necessary, use it solely for the stated purposes, protect it with industry-standard security technology, never sell it to anyone, and give you full control over your own data. We operate in accordance with Malaysia's PDPA 2010 and undergo regular independent security audits. Any enquiries may be directed to our support team Jili Games our team, available 24/7.
Your privacy is fully protected by the most stringent policies and technology. Register an account Jili Games today in under 2 minutes and enjoy over 2,000 of Malaysia's best casino games, with easy deposits via Touch 'n Go or DuitNow.
SSL 256-bit protected data • Malaysia PDPA 2010 compliant • No third-party data sales • 18+ only